THE CPC WEBSTORE: SAVE TIME AND MONEY.
Life gets busy.
Imagine running out of prescription pet food for your beloved pet. It’s the Friday before a long weekend and stocking up on food and treats has completely passed your mind. Or you’re unable to pick up food at the clinic in person. Or you finally remember at the last minute, only to find out your clinic is temporarily sold out. You may think this is rare, but when it does occur it can cause quite a lot of undue stress.
Ordering your pet’s needs through our WebStore. It saves you time AND money.
Cabbagetown Pet Clinic gives you the option to order therapeutic food, treats, toys and prescription refills online, 24/7. Our WebStore provides our clients the simplicity of online shopping for therapeutic pet foods requiring a veterinary prescription. And a convenient automatic re-fill option ensures pet owners don’t run out of the prescription food or medications their pets need, resulting in better pet health and welfare.
WHAT ARE THE ADVANTAGES OF OUR WEBSTORE?
Our WebStore offers you the convenience of shopping for your pet’s products whenever you have the time. It can sometimes be inconvenient to come to our clinic to buy food, treats or your pet’s favourite toys – the WebStore provides you with 24/7 service.
- Access to exclusive sales, promotions and rebates.
- Order anytime at your convenience, 24 hours a day, 7 days a week.
- Delivery to your doorstep. Products can be shipped directly to the address of your choosing: your home, cottage, neighbour or office with the exception of PO boxes.
- AutoOrder: Automatic Home Delivery. Have your pet products automatically delivered to your address. Select shipping frequency, delay your shipment or cancel at any time. Never run out of food again!
- Free Clinic Pick-up. When you order online, you can also choose to pick-up your order at our clinic, it’s always FREE!
- Huge Selection. Shop a full catalogue of products for your pet such as prescription food, toys, treats and shampoo…all at competitive prices.
- Free Shipping on orders over $150.00.
- Prescription Refills available upon veterinarian approval.
THE BEST FEATURE ON WEBSTORE? AUTOORDER
Beyond the convenience of ordering online, the most powerful feature of our WebStore is the ability for our clients to sign up for AutoOrder. It’s essentially a subscription service that will automatically send product automatically – typically prescription food – at an interval of your choosing. It could be one week, two weeks or more, depending on your pets eating habits and product size.
Once enrolled, you’ll automatically be shipped a bag (or case) of your pet’s prescription food before the current bag is empty. This ensures that you’ll never be out of pet food on a long weekend or when the veterinary hospital is closed.
In addition to being a huge time saver, signing up for AutoOrder will also save you money! Familiar prescription diets like Hills, Royal Canin and Purina offer various discounts and incentives on their food, if placed by AutoOrder.
HOW DO I REGISTER?
Registration is easy! There are 2 ways to register:
- Sign up on the Cabbagetown Pet Clinic website.
- Have our staff members register you. Gives us a call – this can be done over the phone in minutes.
Once registered, you’ll receive an email automatically, giving you a secure password – this can be changed anytime through the WebStore under My Account.
Will you send me reminders when I need to re-order?
Yes. If you opt out of AutoOrder, the WebStore will automatically send you an email reminder to reorder your pet’s therapeutic diet so you don’t run dry.
Why not order from other online stores?
Ordering through our WebStore is faster (and safer!) for your pet. The WebStore is just an extension of our office. All of your pet’s diets are monitored by our veterinarians through our WebStore. When ordering from some non-affiliated online pet store, they are required by law to validate your order through your veterinarian. This introduces time delays and potential errors.
How long to receive my order?
Most orders should arrive at your door within 8-10 business days. Shipments are delivered through courier. For in-clinic pick-up, the order should be available within 2-3 business days. Orders placed on Friday, Saturday or Sunday will be processed on Monday. When placing an order, you have the option to have the order either shipped to a specific address or picked up at our clinic when it is ready. To check the status of an order at any time, go to the “Past Orders” tab of the WebStore. If you have any problems with your order at all, please give us a call. Our phone number is listed at the top of the page. We will be more than happy to help you out.
How do I set up AutoOrder?
Easily. Once you have logged onto your profile and your current diet prescription has been approved, you can create an AutoOrder in just a few clicks. Most diets are considered prescription, therefore will be approved by the Cabbagetown Pet Clinic prior to your first order. Once the diet is approved you will find all current diets listed under the “For My Pet” icon, shown highlighted below. During the check-out process you choose your time frame for your AutoOrder delivery, once you have filled out your shipping address and credit card information. Check the box “Yes, create my AutoOrder.” Then place order. At the final check out page you will be able to pick the frequency of your order. IMPORTANT!* You are not locked in to any particular AutoOrder frequency or make a long-term commitment – it can always be changed to suit your unique circumstances. A reminder email is delivered 7 days prior to shipping, so you have time cancel or adjust the order as needed.